Delivery Policy

1. How delivery works

• Purchases are delivered as access rights on your Adhyayan account — not as files sent to you.
• When your payment is confirmed, the purchased book is unlocked for the account that was signed in during checkout.
• You do not need a separate download or activation step.

2. Where to find purchased content

• Open your Dashboard — purchased books appear in your library with a "Continue reading" pointer.
• Or open the book page from Books; once unlocked, the buy button is replaced by a reading option.

3. Delivery timing

Access is normally granted immediately — within seconds of a successful payment confirmation. In rare cases where the payment provider confirms the transaction with a delay, unlocking follows that confirmation.

4. If payment succeeded but content is not unlocked

1. Refresh the book page or your dashboard, and make sure you are signed in with the same account used at checkout.
2. Sign out and sign back in so your access is re-checked.
3. If the book is still locked, email us at adhyayansupports@gmail.com with your account email, the book name and the payment or transaction reference.

We will verify the transaction and restore access. If access cannot be provided, the case is handled under our Return & Refund Policy.

5. Access requirements

Content is read online in a modern web browser on a phone, tablet or computer with an internet connection. Access is personal to your account, as described in our Terms & Conditions.

6. Contact

• Adhyayan
• Address: 228/B, Sher-e-Bangla Road, Mohammadpur, Dhaka
• Email: adhyayansupports@gmail.com
• Support hours: 24 hours
• Trade License No.: APPT/DNCC/016137/2026