Return & Refund Policy

1. Nature of the products

Every purchase on Adhyayan is digital educational content or a digital service that is unlocked inside your account immediately after a successful payment. There is no physical shipment and therefore no physical return.

2. No refund after successful purchase and access

• Once payment is successful and access to the purchased content has been granted, the purchase is non-refundable.
• A refund cannot be requested because of a change of mind, because the product is no longer needed, or because of dissatisfaction after accessing or using the digital content.
• There is no standard refund period after a successful purchase and access.

3. Legitimate transaction or technical issues we will review

If something went wrong with the transaction itself, contact support and we will review the case. Examples include:

• Payment was completed successfully but the purchased content was not delivered or unlocked.
• You were charged more than once for the same purchase.
• An incorrect amount was charged because of a technical or payment error.
• Another genuine technical problem prevented you from receiving the purchased product.

Each such case is reviewed individually. Where access can be restored or the correct content can be unlocked, we will normally do that instead of issuing a refund. Submitting a request does not by itself guarantee a refund.

4. Refund period and processing

• Refund period: No refund after successful purchase and access, subject to legitimate transaction/technical issue review.
• Refund processing: Not applicable for standard purchases. Legitimate refund requests arising from payment or technical issues will be reviewed individually.

Where a refund is approved, it is returned to the original payment method or mobile wallet used for the purchase; the time to appear depends on your bank or wallet provider. When a refund is issued, access to the related content is removed.

5. When a refund is not available

• Content has already been accessed and is working as described.
• Change of mind after access was granted.
• Account sharing, redistribution or other breaches of the Terms & Conditions.
• Problems caused by the user's own device, browser or internet connection.

6. How to raise a transaction or technical issue

1. Email adhyayansupports@gmail.com from the account email you used at checkout.
2. Include the book name, the payment date, the amount and the transaction or order reference.
3. Describe the problem, including any error message you saw.

Support is available 24 hours.

7. Contact

• Adhyayan
• Address: 228/B, Sher-e-Bangla Road, Mohammadpur, Dhaka
• Email: adhyayansupports@gmail.com
• Support hours: 24 hours
• Trade License No.: APPT/DNCC/016137/2026

This policy is governed by the laws of Bangladesh. See also our Delivery Policy and Privacy Policy.